Switchboard Operator
Core
Operate the switchboard communication system to answer inbound calls, route them to appropriate recipients, and handle customer inquiries.
Role type
Switchboard Operator
Builds
Internal communication routing and guest assistance
Domain
Hospitality / Retail
Required skills
telephone system operation, call routing, note-taking, outbound calling, customer service, confidentiality, attention to detail, calm under pressure
Responsibilities
Answer inbound calls and route accordingly; take detailed notes and route call-back information; place outbound calls as requested; handle customer/guest inquiries; assist executives and staff with conference calls; screen and reroute calls for VIPs; self-monitor call times for efficiency goals.