TAC Outfitter Experience Part-Time
Core
Provides front-line technical support to end users via phone, email, and chat, managing incident tickets and deploying resolutions to endpoints.
Role type
Part-time technical support specialist
Builds
IT support services for company end users
Domain
IT Support / Customer Service
Required skills
Microsoft Active Directory, Microsoft and Apple operating systems, ticket management, omni-channel communication, knowledge base creation
Preferred skills
CompTIA certification, ITIL certification, BS in Computer Science
Technologies
Microsoft Active Directory, Microsoft Office, Microsoft and Apple operating systems
Responsibilities
Provide front line technical support via phone, email, and chat; Provide password support using Microsoft Active Directory; Maintain ticket creation and management; Create knowledge base articles based on day-to-day ticket resolution
Seniority
Entry-level, part-time