Customer Service Management Trainee
Core
Manage and develop a team of customer service representatives by setting goals, evaluating performance, and providing feedback within a call center environment.
Role type
Management Trainee (Customer Service)
Builds
Customer service operations and team performance
Domain
Logistics and distribution
Required skills
Team management, performance evaluation, goal setting, process improvement, customer service leadership
Preferred skills
Prior leadership experience, attention to detail
Responsibilities
Master customer service management through hands-on training, manage and develop a team of representatives, review department procedures to identify improvements
Seniority
Entry-level management track
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