Customer Service Representative - Contact Center
Core
Front-line agent delivering customer service via phone, email, and chat for Bass Pro Shops, handling inquiries, resolving issues, and driving sales.
Role type
Customer Service Representative (Contact Center)
Builds
Customer support interactions and sales opportunities for Bass Pro Shops and Cabela's
Domain
Retail / Customer Support
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, critical thinking, conflict resolution, CRM tool proficiency, multitasking
Preferred skills
Vocational/Technical Certification or Associate Degree, 0-2 years in call center/retail/hospitality, fast-paced environment experience
Technologies
Microsoft Office, CRM tools, contact center systems
Responsibilities
Handle inbound calls, emails, and chats; resolve account, order, and billing inquiries; drive sales through recommendations; manage escalated situations; navigate multiple systems simultaneously.
Seniority
Entry-level to Junior
