Representative, Guest Services
Core
Front-line guest services and sales agent providing customer support, gift card sales, and tourism initiatives at a shopping outlet.
Role type
Guest Services Representative
Builds
Guest experiences and sales for Simon Premium Outlets
Domain
Retail / Shopping Center
Deliverable
client delivery
Required skills
customer service, sales, cash handling, conflict resolution, multitasking, physical stamina
Preferred skills
articulate, outgoing, professional appearance
Technologies
POS systems
Responsibilities
Represent Simon to guests with high-quality service, sell Simon Gift Cards and payment products, manage daily financial deposits and reconciliation, maintain marketing materials and signage, respond to guest and retailer inquiries, execute tourism initiatives and VIP programs, support co-workers and other departments, ensure compliance with corporate policies.
Seniority
Entry-level, individual contributor