Access Operations Agent (Specialty Patient Access) Full Time (08-HR) Days
Core
High-volume inbound and outbound call center agent coordinating patient access, scheduling appointments, and managing care team communication for Stanford Health Care clinics.
Role type
Access Operations Agent (Patient Access)
Builds
Patient appointment schedules and care coordination workflows
Domain
Healthcare / Patient Access
Required skills
Medical terminology, English grammar, telephone system navigation, complex software tools, data input, documentation, business logic application, insurance information management, C-I-CARE framework
Preferred skills
Healthcare setting experience, contact center environment experience, EPIC database knowledge
Responsibilities
Respond to high-volume incoming and outgoing telephone calls and faxed referrals, coordinate care by scheduling and maintaining patient physician appointments, facilitate communication between patients and physicians, accurately document and route calls, identify and escalate urgent customer needs, obtain and update insurance information, meet regulatory and compliance standards, use reference documents and online knowledgebase tools
Seniority
Entry-level, individual contributor