Patient Experience Program Manager
Core
Drive management and execution of programs to achieve goals related to patient, family, and member experience, including digital and non-digital initiatives.
Role type
Mid-level program manager (patient experience)
Builds
In-platform surveys, programs, dashboards, and strategic improvement initiatives
Domain
Healthcare operations and patient experience
Deliverable
dashboards & analysis
Required skills
Program management, data analysis, process improvement, stakeholder collaboration, project management, presentation skills, problem solving
Preferred skills
Master's in health care administration, Qualtrics experience
Technologies
Qualtrics
Responsibilities
Manage online projects associated with evolving patient experiences; collaborate with technology to deliver projects leveraging design thinking; partner with stakeholders to design and build in-platform surveys and dashboards; design and prepare presentation reports for senior management; identify opportunities for process improvement; provide program leadership for large strategic improvement programs.
Seniority
Mid-level, hands-on IC