Research Operations - Marketing & Communications Intern
Core
Support the ECX Operations team in end-to-end research engine functions including qualitative, quantitative, and secondary research, self-service delivery, and platform management.
Role type
Intern, research operations and marketing communications
Builds
Enterprise-wide customer experience initiatives, digital feedback strategies, and survey platform administration
Domain
Insurance / Customer Experience Research
Deliverable
dashboards & analysis
Required skills
Experience with SPSS or similar statistical software, Qualtrics or similar online survey platforms, Intermediate PowerPoint and Excel skills, Data analysis, Process documentation, Stakeholder engagement
Responsibilities
Maintain experience management platform workflows and automated processes, Support cleanup and modernization of technical infrastructure supporting feedback programs, Contribute to technical implementation of digital feedback listening posts, Design and build a repeatable reporting process for digital experience listening statistics, Engage with enterprise-wide business partners to deliver creative solutions
Seniority
Intern
