TECH SOLUTIONS SPECIALIST
Core
Provide onsite technical support, troubleshooting, installation, and maintenance for Windows and Mac desktops, mobile devices, and networking equipment for Stanford Health Care end-users.
Role type
Senior IC IT Support Specialist (Desktop & Mobile)
Builds
Seamless computing experience for hospital staff via hardware/software support and network troubleshooting
Domain
Healthcare IT / Desktop & Mobile Support
Required skills
Windows/macOS troubleshooting, hardware repair, mobile device management, network device configuration, security implementation, asset management, OEM coordination
Preferred skills
CompTIA A+, Windows certification, healthcare IT experience, Cisco networking knowledge
Technologies
Windows 10/11, macOS, HP/Dell/Tangent/Apple hardware, Cisco routers/switches/WAPs, Infoblox, Zoom/Teams/Vidyo, MDM solutions
Responsibilities
Perform onsite installation, configuration, and repair of desktops, laptops, tablets, and peripherals; troubleshoot and resolve help desk tickets; maintain and update asset management systems; coordinate OEM parts and vendor labor; provide end-user training and support; perform basic network troubleshooting and port management; support special events and telemedicine equipment.
Seniority
Mid-level, hands-on IC
