Patient Administrative Specialist IV, Patient Access - Infusion Treatment Area (ITA)
Core
Handle new patient coordination, surgery scheduling, and complex front office functions in an outpatient infusion treatment area.
Role type
Senior Patient Administrative Specialist (Infusion Treatment Area)
Builds
Patient registration, appointment scheduling, and clinic daily operations
Domain
Healthcare / Outpatient Infusion Services
Deliverable
product features
Required skills
Medical terminology, complex registration, patient escalation resolution, referral management, insurance eligibility verification, multi-line phone systems, EMR systems, staff mentorship
Preferred skills
Associate or bachelor's degree in health-related field
Technologies
Windows-based office software, electronic medical records systems
Responsibilities
Greet patients and manage complex check-in/check-out; Resolve complex patient escalations and provide service recovery; Track referrals and schedule appointments; Manage inbound/outbound calls and patient correspondence; Orient and mentor new PAS staff members
Seniority
Senior, hands-on IC with mentorship duties