Digital Success Partner, Supply Chain
Core
Business relationship manager owning stakeholder relationships, problem definition, and communication for the Supply Chain domain within IT Applications, acting as a connective layer between clinical/operational stakeholders and Technology and Digital Services.
Role type
Senior individual contributor business relationship manager (Supply Chain)
Builds
Two-way transparency on IT delivery, problem definition, and stakeholder alignment for operational areas
Domain
Healthcare IT / Supply Chain
Deliverable
dashboards & analysis
Required skills
Stakeholder relationship management, problem definition, critical thinking, conflict navigation, peer-to-peer influence, status communication, ServiceNow fluency, cross-functional collaboration
Preferred skills
AI tool fluency, understanding of organizational AI strategy, governance forum participation
Technologies
ServiceNow, AI-enabled tools
Responsibilities
Own stakeholder relationships in primary domain; maintain understanding of clinical/operational needs and workflow pain points; provide concise status communication to leaders; monitor ticket status in ServiceNow; facilitate resolution of disagreements between operators; transition ownership of problem definition to project teams; lead problem definition to clarify technology vs operational fixes; maintain current understanding of AI strategy and tools.
Seniority
Senior, hands-on IC