Digital Success Partner, Supply Chain
Core
Business relationship manager and connective layer between clinical/operational stakeholders, application teams, and Technology & Digital Services (TDS) to define problems, manage stakeholder relationships, and ensure customer success in the digital space.
Role type
Senior Individual Contributor Business Relationship Manager / Digital Success Partner
Builds
Digital solutions and operational improvements for health system domains including Supply Chain, Clinical, Oncology, and Finance
Domain
Healthcare IT / Digital Services
Deliverable
product features
Required skills
Stakeholder relationship management, problem definition and scoping, critical thinking, conflict resolution, cross-functional collaboration, status communication, AI tool utilization
Preferred skills
Experience in technical analyst, clinical operations, or informatics roles
Technologies
ServiceNow, AI-enabled tools
Responsibilities
Own stakeholder relationships in a primary domain and provide backup coverage in a secondary domain; Proactively identify opportunities where technology can improve operations; Provide concise status communication to leaders regarding issues, risks, and progress; Work fluently in ServiceNow to monitor ticket status and add context; Serve as a liaison between operations, informatics, and TDS leadership to surface needs and clarify issues; Lead problem definition to distinguish between technology fixes and operational fixes; Facilitate resolution of disagreements between operators; Transition ownership of execution to project teams while maintaining awareness of barriers; Participate in governance forums to support prioritization
Seniority
Senior, hands-on IC
