Digital Success Partner, Revenue Cycle
Core
Business relationship manager owning stakeholder relationships, problem definition, and communication for the Revenue Cycle domain within IT Applications, acting as a connective layer between clinical/operational stakeholders and Technology and Digital Services.
Role type
Senior individual contributor business relationship manager (Revenue Cycle)
Builds
IT application solutions and digital services for the Revenue Cycle domain
Domain
Healthcare IT / Revenue Cycle Management
Required skills
stakeholder relationship management, problem definition, critical thinking, conflict navigation, peer-to-peer influence, status communication, ServiceNow fluency, cross-functional collaboration, AI tool utilization
Preferred skills
healthcare operational experience, informatics background, governance forum participation
Technologies
ServiceNow, AI-enabled tools
Responsibilities
Own stakeholder relationships in the Revenue Cycle domain; maintain understanding of clinical/operational needs and workflow pain points; provide concise status communication to leaders and stakeholders; monitor ticket status and add context in ServiceNow; facilitate resolution of disagreements between operators; transition ownership of problem definition to solutioning teams; lead problem definition to clarify technology vs. operational fixes; maintain current understanding of the organization's AI strategy.
Seniority
Senior, hands-on IC