Digital Success Partner, Revenue Cycle
Core
Business relationship manager owning stakeholder relationships, problem definition, and communication for the Revenue Cycle domain within the IT Applications team.
Role type
Senior individual contributor business relationship manager (Revenue Cycle)
Builds
Digital solutions and process improvements for the Revenue Cycle function
Domain
Healthcare / Revenue Cycle Management
Deliverable
product features
Required skills
stakeholder management, problem definition, critical thinking, conflict navigation, cross-functional collaboration, status communication, AI tool utilization
Preferred skills
ServiceNow fluency, clinical operations knowledge, informatics collaboration
Technologies
ServiceNow, AI-enabled tools
Responsibilities
Own stakeholder relationships in the primary domain; maintain understanding of clinical and operational needs; provide concise status communication to leaders; facilitate resolution of disagreements between operators; lead problem definition to distinguish technology vs. operational fixes; transition ownership to project teams during execution; maintain awareness of organizational AI strategy.
Seniority
Senior, hands-on IC