Senior Customer Service Manager
Core
Manage day-to-day operations of a 90+ person contact center, including front-line production and back-office operations, while guiding and developing managers and representatives to deliver exceptional customer service.
Role type
Senior Customer Service Manager
Builds
Customer service operations and team performance
Domain
Logistics and industrial supply distribution
Deliverable
client delivery
Required skills
Contact center operations management, team leadership and development, performance metrics analysis, staff recruitment and retention, personnel management and coaching
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage day-to-day operations of 90+ person contact center, Guide and develop managers, team leads and representatives, Review daily and weekly reports to monitor performance metrics, Recruit, retain and motivate staff, Manage personnel matters including delivering performance reviews and coaching
Seniority
Senior, hands-on IC