ACS- Consumer Team Manager- Rio Rancho, NM
Core
Managing overall team performance, overseeing day-to-day activities, managing risk, and driving operational excellence in a high-volume, high-capacity contact center environment.
Role type
Team Manager
Builds
Contact center operations and team performance
Domain
Financial services / Banking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Performance management, Hiring and onboarding, Risk management, Coaching, Process performance measurement, Issue management, Analytical thinking, Decision making, Talent development, Customer service management
Preferred skills
Experience in financial services, Experience in mortgage/retail/hospitality, Experience leading teams with individual and team goals
Technologies
N/A
Responsibilities
Drive team to reduce performance variability and achieve peak performance metrics, Address real-time needs of team and complete administrative tasks, Hire, retain, and coach employees to meet production deadlines, Identify and manage employee or business risk, Comply with industry regulations and bank procedures
Seniority
Manager, hands-on people management