Sales Supervisor
Core
Supervise and guide a team of Leads and Travel Consultants to deliver high-standard bookings and services for guests, visitors, and internal departments.
Role type
Sales Supervisor (Travel & Hospitality)
Builds
Confirmed bookings for accommodation, activities, dining, golf, marina, and spa services
Domain
Travel & Hospitality
Deliverable
product features
Required skills
Sales conversion, up-selling, suggestive selling, customer care, booking management, data entry, report preparation, team performance support
Preferred skills
4-year degree in a related field, 1+ years of sales experience
Technologies
Navis 7, computerized booking systems, word processing software
Responsibilities
Convert inquiries and leads to confirmed bookings; promote and sell services via telephone, in-person, email, and chat; process bookings, cancellations, and amendments; communicate customer requirements and feedback; prepare reports for the Assistant Manager; support team performance management; manage workload to meet deadlines
Seniority
Individual Contributor, supervisory level