ServiceNow System Administrator
Core
Manage, enhance, and support the ServiceNow platform to ensure reliable and efficient service delivery for a North American company.
Role type
ServiceNow System Administrator
Builds
Custom dashboards and reports to identify trends and support continuous service improvement.
Domain
IT Service Management (ITSM) / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform administration, ITIL processes, JavaScript, ServiceNow customization, troubleshooting incidents, system performance monitoring, user access management
Preferred skills
ServiceNow Certified System Administrator (CSA), End User Computing (EUC) application administration
Technologies
ServiceNow, JavaScript
Responsibilities
Manage ServiceNow applications, modules, and workflows; troubleshoot platform issues and resolve incidents; monitor system performance and manage upgrades; build custom dashboards and reports.
Seniority
Mid-level, hands-on IC
