Amazon Connect Developer
Core
Design, build, and support scalable solutions for a cloud-based, omni-channel customer experience platform using Amazon Connect and AWS services.
Role type
Staff Software Engineer (Contact Center)
Builds
Contact center solutions, IVR/contact flows, routing logic, telephony integrations, APIs, microservices, and serverless solutions.
Domain
Insurance / Cloud-native Contact Center (CCaaS)
Deliverable
production ML models | product features | infrastructure
Required skills
Amazon Connect, AWS Lambda, DynamoDB, API Gateway, CI/CD automation, Python, IVR/contact flow development, telephony integrations, microservices architecture, serverless solutions, automated testing, code reviews, root cause analysis
Preferred skills
Event-driven architectures (Kafka, SNS/SQS), observability tools (CloudWatch, Splunk), Infrastructure as Code (Terraform, CloudFormation), AI-driven development practices, AI-assisted code generation and test case generation
Technologies
Amazon Connect, AWS (IAM, Lambda, API Gateway, S3, DynamoDB, RDS), Jenkins, AWS CodePipeline, CodeBuild, CodeDeploy, Git, Jira, Rally, Kafka, SNS, SQS, CloudWatch, Splunk, Terraform, CloudFormation, Copilot-style tools
