ServiceNow Platform Owner, Director
Core
Lead BlackRock's enterprise ServiceNow platform strategy, architecture, and engineering at the intersection of platform engineering, AI-enabled automation, and enterprise service management.
Role type
Director, ServiceNow Platform Owner
Builds
Enterprise Service Management (ESM) capabilities including ITSM, ITOM, ITAM, HRSD, and workflow automation for operational resilience.
Domain
Financial Services / Enterprise Service Management / AI Automation
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow architecture, JavaScript/GlideRecord scripting, AI/ML integration (Now Assist, agentic workflows), enterprise platform strategy, distributed team leadership, ITIL processes, financial acumen, regulated environment experience
Preferred skills
ServiceNow platform transformation, hub-and-spoke governance, Agile delivery frameworks
Technologies
ServiceNow, Splunk, Grafana, PagerDuty, Azure DevOps, Snowflake, Now Assist
Responsibilities
Define multi-year technical roadmap and architectural direction; lead and grow a large global engineering team; establish engineering standards and platform governance; integrate AI and intelligent automation; manage vendor relationships and platform budget; ensure regulatory compliance (DORA, SOX); oversee instance administration and security; drive platform modernization and cost optimization.
Seniority
Director, hands-on IC with strategic leadership
