Caseworker – Bilingual (English/French) or Unilingual
Core
Provide patient and healthcare professional support, manage pharmaceutical commercialization cases, and handle administrative transactions for Cencora's Innomar Strategies division in Canada.
Role type
Customer support and case management specialist (pharmaceuticals)
Builds
Patient support programs, compliance initiatives, and market research initiatives for physicians and allied health professionals
Domain
Healthcare / Pharmaceutical industry
Deliverable
client delivery
Required skills
Case management, data entry, document processing, telephone support, problem solving, multitasking, attention to detail, Microsoft Office proficiency
Preferred skills
Medical/pharmaceutical field experience, budget management, leadership, presentation skills, negotiation skills
Technologies
Microsoft Word, Excel, Outlook, automated warehouse operating system, case management databases
Responsibilities
Answer client calls and emails regarding HR and patient support processes; log and resolve cases using case management tools; perform basic administrative processing and data entry; transfer complex cases to specialists; manage incoming and outgoing forms and document scanning; conduct outbound calls for patient programs; report adverse events; train new caseworkers; participate in market research initiatives with healthcare professionals.