Rep II - Customer Service (CSS)-1
Core
Provides operational support including data management, documentation, reporting, and administrative tasks while ensuring accuracy and compliance.
Role type
Rep II - Customer Service (CSS)
Builds
Operational workflows and standardized processes
Domain
Healthcare logistics and operations
Deliverable
dashboards & analysis
Required skills
Data entry, documentation, reporting, transaction processing, record maintenance, cross-functional coordination, operational issue resolution, process improvement, training and onboarding support
Preferred skills
None stated
Technologies
None stated
Responsibilities
Performs data entry, documentation, reporting, and administrative tasks; Processes routine transactions and maintains accurate records; Resolves routine to moderately complex operational issues; Coordinates with internal stakeholders to track follow-ups; Provides guidance to newer team members on procedures and system usage; Identifies process inefficiencies and supports implementation of standardized workflows
Seniority
Mid-level, individual contributor