Specialist II, Customer Service
Core
Support and improve day-to-day business operations to ensure efficiency, accuracy, and service excellence while acting as a liaison between internal teams, account managers, logistics, and stakeholders.
Role type
Operations Specialist (Customer Service focus)
Builds
Operational workflows, performance reports, dashboards, and KPI scorecards
Domain
Semiconductor equipment manufacturing / Supply Chain & Operations
Deliverable
dashboards & analysis
Required skills
Operational management, data analysis, project coordination, ERP/CRM system usage, Microsoft Excel/Power BI proficiency, problem-solving
Preferred skills
Supply chain/inventory management knowledge, project management experience
Responsibilities
Execute daily operational activities, monitor workflows and identify bottlenecks, coordinate cross-departmental activities, collect and analyze operational data, prepare reports and KPI scorecards, support operational projects and system implementations, track project milestones and deliverables
Seniority
Mid-level (2-5 years experience) (via careerplan.io/jobs/4978658101-specialist-ii-customer-service-at-asm)