Program Manager - Rare Disease
Core
Oversees associates to handle calls, document requirements, and manage follow-up; leads project management for reimbursement, compliance, and clinical patient support programs.
Role type
Program Manager
Builds
Reimbursement programs, compliance and education based programs, clinical patient support programs
Domain
Pharmaceutical/Biotech / Healthcare
Deliverable
client delivery
Required skills
Project management, People management, Client management, Staff recruiting, Quality assurance, Adverse event reporting, Scheduling, Database development
Preferred skills
Science/healthcare background, Reimbursement experience, RN/RPN designation, Bilingual capability
Technologies
Automated warehouse operating system, Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Oversee associates to ensure call handling and documentation accuracy; Monitor staff performance and assess training needs; Provide input for scheduling and staffing recommendations; Assist with quality assurance and improvement initiatives; Manage assigned call centre projects; Design and develop new projects including protocols and resource allocation; Produce project-related reporting; Participate in client meetings and maintain daily communications; Identify and implement staff recruiting strategies; Report all Adverse Events.
Seniority
Mid-level, hands-on IC
