Caseworker
Core
Manage assigned projects and cases, providing telephone support for patient, healthcare professional, and funding body inquiries regarding funding, access, compliance, and adverse events.
Role type
Senior IC case manager (pharmaceutical patient support)
Builds
Patient support programs and case management protocols for pharmaceutical and biotechnology products
Domain
Healthcare / Pharmaceutical commercialization
Deliverable
client delivery
Required skills
case management, telephone support, adverse event reporting, data collection, clinical monitoring, compliance adherence, database documentation, project management
Preferred skills
bilingual (French/English), medical/pharmaceutical field experience, market research initiatives, training new caseworkers
Technologies
Microsoft Word, Excel, Outlook, program specific database
Responsibilities
Manage assigned projects and cases; provide telephone support for funding and access issues; administer case-management protocols including clinical monitoring and adverse event reporting; document activities in program specific database; participate in training for new caseworkers; report adverse events to assigned units
Seniority
Entry-level to Mid-level, hands-on IC
