Logistics Specialist
Core
Act as the main points of contact for target customer segments, resolve complex shipment and non-shipment issues, and support customers on-site.
Role type
Customer care and operations specialist
Builds
Customer support solutions and operational improvements
Domain
Healthcare logistics and supply chain
Deliverable
client delivery
Required skills
Complex problem resolution, customer complaint management, on-site support, relationship building, training new employees, mentoring colleagues, CAPA authoring, incident response
Preferred skills
Bilingualism (French/English), creative problem solving, flexibility with shifts, ability to work with minimal supervision
Technologies
None stated
Responsibilities
Act as primary contact for customer segments, resolve complex shipment/non-shipment problems, address customer complaints, support customers on-site, assist BDMs in client meetings, author CAPAs and respond to incidents, provide leadership support, mentor new employees, develop training materials
Seniority
Mid-level, individual contributor