Senior Benefits Training Coordinator
Hybrid
Core
Oversee a team of service representatives to deliver proactive, positive communications and training for complex group benefits clients.
Role type
Senior Benefits Training Coordinator (Team Lead)
Builds
Service delivery for group benefits clients
Domain
Insurance / Group Benefits
Required skills
Team management, Training & coaching, Operational planning, Strategic planning, Client escalations handling, Process optimization
Preferred skills
Advanced knowledge of group benefits, English proficiency
Technologies
None stated
Responsibilities
Support supervisor with work organization and operational planning, Train Senior Group service representatives, Handle complex groups and client escalations, Create processes and best practices, Liaise between team and operations
Seniority
Senior, hands-on IC with management responsibilities