Senior Analyst, Technical Business Solutions
Core
Senior Business Analyst bridging business stakeholders and technical teams to drive strategic evolution of the Salesforce CRM platform for Specialty Group Purchasing Organization (SGPO) operations.
Role type
Senior Business Analyst (Salesforce CRM)
Builds
Scalable Salesforce CRM solutions and enhanced customer/partner portal experiences for specialty group purchasing.
Domain
Healthcare / Life Sciences / Specialty Group Purchasing
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Requirements gathering and documentation, Salesforce Service Cloud expertise, Process analysis and optimization, User story development, Agile/Scrum delivery, Data analysis, Change management support
Preferred skills
Salesforce Experience Cloud design, Pharmaceutical/healthcare industry experience, CRM data modeling and reporting, Commercial operations support, Change management frameworks
Technologies
Salesforce Service Cloud, Salesforce Experience Cloud, JIRA, Confluence, Salesforce Reports & Dashboards, Tableau