Lead Administrator, Systems Management
Core
Ensures ServiceNow CMDB data integrity and server infrastructure security agent compliance across multiple operating systems.
Role type
Senior IC systems administrator (IT infrastructure)
Builds
Production IT infrastructure and compliant server environments
Domain
Pharmaceutical industry IT infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow CMDB expertise, ServiceNow Discovery and Service Mapping, agent installation across OS, ITSM processes (change/incident/request), technical leadership, structured analysis, troubleshooting complex outages
Preferred skills
Scripting for automation, broad hardware/software product knowledge, advanced capability in Windows Server/Linux/VMware
Technologies
ServiceNow, Windows Server, Linux, VMware
Responsibilities
Maintain CIs to ensure CMDB accuracy and completeness; Identify process gaps and drive improvements; Ensure operating systems comply with organizational standards; Collaborate with analysts and stakeholders to understand business needs and requirements; Lead technical teams and resolve complex enterprise system outages
Seniority
Senior, hands-on IC with technical leadership
