Customer Service Representative - Bilingual - French
Core
Handle incoming calls, process client and pharmacy orders, and answer inquiries to support patient and provider services in Canada.
Role type
Customer Service Representative
Builds
Order fulfillment and customer support for pharma commercialization services
Domain
Healthcare / Pharmaceutical distribution
Deliverable
client delivery
Required skills
Bilingual communication (French/English), order processing, ERP system navigation, customer account management, issue escalation
Preferred skills
Healthcare industry knowledge, administrative coordination
Responsibilities
Take and complete client and pharmacy orders via fax, email, and phone; process pick tickets through the ERP System; communicate with internal and external customers regarding shipments, invoices, and returns; maintain accurate backorder information; provide accurate answers to customer questions and complaints; maintain customer account files; suggest operational improvements to management
