Gestionnaire de Cas/Caseworker - Bilingual - French
Core
Managing patient and healthcare professional cases, including funding access, compliance, adverse event reporting, and clinical monitoring for pharmaceutical programs.
Role type
Senior IC case manager (pharmaceutical patient support)
Builds
Patient support programs and pharmaceutical market research initiatives
Domain
Healthcare / Pharmaceutical industry
Deliverable
client delivery
Required skills
case management protocols, adverse event reporting, clinical monitoring, data collection, patient follow-up, compliance monitoring, therapy disruption monitoring, liaison with healthcare providers, database documentation, bilingual communication (French/English), problem solving, multitasking, attention to detail
Preferred skills
medical and pharmaceutical field experience, budget management, business acumen, analytical skills, Microsoft Office proficiency
Technologies
case management tools, program specific databases, Microsoft Word, Excel, Outlook, PowerPoint
Responsibilities
Provide telephone support for funding and access issues; administer case-management protocols including clinical monitoring and adverse event reporting; document activities in program databases; train new caseworkers; report adverse events; manage assigned projects and cases
Seniority
Mid-level, hands-on IC
