National Customer Service Manager
Core
Manage and ensure the smooth running of import, export, and domestic operations and customer service for World Courier, a global pharmaceutical logistics company.
Role type
Senior operations and customer service manager
Builds
Secure, speedy, and cost-effective global airfreight and ground handling solutions for pharmaceutical products
Domain
Healthcare logistics / International airfreight
Required skills
International airfreight industry knowledge, Government legislative compliance, People management, Strategic planning, Contract negotiation, Performance management, Operational process improvement, Cross-functional liaison
Preferred skills
MNC experience, Overseas study or international experience, Experience in similar role
Technologies
Office systems, IT support tools
Responsibilities
Identify and implement processes to improve service outcomes; Develop relationships with industry to establish optimal shipment transits; Monitor and ensure secure, speedy, and innovative routings; Lead negotiation of contracts and rates with agents and carriers; Conduct performance appraisals and manage staff development; Prepare monthly operations reports and annual plans for the General Manager.
Seniority
Senior, hands-on IC