Bilingual Loan Sales Specialist
Core
Empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses.
Role type
bilingual loan sales specialist
Builds
personal loans, credit cards, and other financial products for nonprime customers
Domain
consumer finance / lending
Deliverable
client delivery
Required skills
multitasking, empathy, customer relationship management, loan lifecycle management, compliance, sales, collections, customer service, bilingual communication (Spanish)
Preferred skills
sales experience, collections experience, customer service experience
Technologies
phone, email, chat, in-house systems
Responsibilities
Exceed customer expectations through ease, empathy and encouragement; Develop new connections and maintain ones by engaging customers throughout the loan process; Manage the life cycle of loans, including collections activities; Clearly educate and inform customers on optional insurance products and loan terms.