Bilingual Customer Service Team Lead
Core
Motivating, coaching, and providing assistance to Customer Service Representatives to achieve operational goals and customer satisfaction.
Role type
Bilingual Customer Service Team Lead
Builds
Customer service operations for healthcare products
Domain
Healthcare / Medical Supplies
Deliverable
client delivery
Required skills
Coaching and mentoring, operational oversight, policy development and implementation, call/email/EDI management, gap analysis and problem resolution, cross-functional collaboration, metrics monitoring
Preferred skills
Product knowledge, Microsoft Office proficiency, independent work, multi-tasking, working under pressure
Responsibilities
Empower team members with skills to improve confidence and product knowledge; oversee and assist day-to-day functions of Customer Care staff; develop and implement policies; manage customer calls, emails, and EDIs; monitor business metrics to measure effectiveness; collaborate with Sales, Purchasing, Logistics, and Operations; create a pleasant working environment
Seniority
Individual Contributor, Team Lead