Director of Agency Operations
Core
Lead operational excellence, delivery frameworks, and resource planning for complex communications, engagement, and events programmes across Europe and Asia.
Role type
Senior Director of Agency Operations (Strategic & Operational Leadership)
Builds
Scalable, high-performing integrated delivery organisation for governments, public institutions, NGOs, and purpose-led organisations.
Domain
Communications, Stakeholder Engagement, Events, and Behavioural Science
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Senior leadership in agency/consulting, operational excellence, commercial acumen, scalable operating models, cross-functional programme management, stakeholder influence, workforce planning, AI/automation adoption
Preferred skills
Innovation in delivery, building high-performing teams, continuous improvement
Technologies
AI, automation tools
Responsibilities
Lead operational excellence across the integrated delivery organisation; Drive quality, consistency, and efficiency in complex programmes; Strengthen delivery frameworks and governance; Partner with senior leaders on operational risk and performance; Improve collaboration across Events, Outreach, Production, and Client Services; Support resource planning and budget management; Identify opportunities for AI and technology integration; Future-proof capability through workforce planning and skills development
Seniority
Director, Strategic & Operational Leadership
