ServiceNow Architect – AI Focused (Public Trust)
Core
Strategic technical leader designing scalable, secure ServiceNow solutions leveraging AI capabilities to transform federal business operations.
Role type
Senior ServiceNow Architect (AI/Generative AI focus)
Builds
Custom ServiceNow applications, workflows, portals, and AI-powered automation for federal programs
Domain
Federal Government / Enterprise Service Management (ITSM/CSM)
Deliverable
production ML models | product features
Required skills
ServiceNow platform architecture, Now Assist implementation, Generative AI workflows, Service Portal/UI Builder, Agile/SAFe, code reviews, performance tuning, federal security compliance
Preferred skills
Federal program support, DevSecOps alignment, Knowledge Base integration, predictive insights
Technologies
ServiceNow, Now Assist, Service Portal, UI Builder, Generative AI
Responsibilities
Lead Now Assist AI implementation, design secure federal solutions, build custom apps/workflows, support platform upgrades, troubleshoot production issues, ensure compliance, contribute to technical documentation
Seniority
Senior, hands-on IC with strategic leadership
