Senior Maximo Support Specialist- Remote
Core
Provide Level 1 functional support for IBM Maximo applications to Bombardier, handling user requests, troubleshooting common issues, and maintaining knowledge bases.
Role type
Senior Maximo Support Specialist (Level 1)
Builds
Support services for Bombardier's Maximo MRO environment
Domain
Enterprise Asset Management (EAM) / Facilities Management
Deliverable
client delivery
Required skills
IBM Maximo Level 1 support, incident logging, troubleshooting common transactions, account management, knowledge base maintenance, escalation protocols, customer service
Preferred skills
Maximo development/configuration, Maximo integrations (SAP, PeopleSoft), custom implementations, Python/JavaScript automation scripts, business process design
Technologies
IBM Maximo, SAP, PeopleSoft, Python, JavaScript
Responsibilities
Respond to user requests via calls, emails, chats, or tickets; resolve common issues like transaction failures, password resets, and software errors; create and update logs, FAQs, and troubleshooting documents; escalate complex issues to Tier 2/3; maintain knowledge repositories; provide clear communication and empathy to users.
Seniority
Senior, hands-on IC