Customer Success Manager
Core
Support faculty in implementing and integrating digital learning solutions into courses, ensuring successful setup, training, and usage monitoring.
Role type
Customer Success Specialist (Digital Learning)
Builds
Course setup, training delivery, and platform adoption for educational institutions
Domain
Education technology / Digital learning
Deliverable
product features
Required skills
Digital learning product awareness, Data analysis, CRM proficiency (Salesforce), LMS/LTI integration support, Retention strategy execution
Preferred skills
Financial analysis, Pilot program coordination, Re-training session delivery
Technologies
Salesforce, LMS, LTI
Responsibilities
Support faculty in implementing digital solutions, Monitor course usage trends, Collaborate on account status and retention strategies, Conduct re-training sessions, Maintain adoption data in Salesforce, Promote new platform features
Seniority
Junior, individual contributor