Technical Support, Associate
Core
24x7 technical support for C-level executives and their assistants, handling hardware/software installation, diagnosis, repair, and maintenance across diverse devices and networks.
Role type
Senior IC technical support specialist (executive suite)
Builds
Production support services for high-level executive workstations and home networks
Domain
Financial services / Executive IT infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, Dell/Mac/Apple hardware, Splunk, Control Up, disaster recovery planning, data privacy management, satellite communications, Star Link, burner devices
Preferred skills
Executive IT support experience, aircraft and aviation hangar support, event support, sophisticated home networks
Technologies
Cisco WebEx, Zoom, Teams, BlackRock Dell PCs, Chromebooks, smartphones, tablets, virtual desktops, printers, monitors, headsets, multimedia equipment
Responsibilities
Respond to user inquiries via email or phone; escalate high-impact problems; provide application support on multiple operating systems; build and install hardware per lifecycle program; manage inventory and assets; analyze, diagnose, and resolve desktop problems; install, configure, test, maintain, monitor, and troubleshoot end-user workstations; collaborate with other support groups; participate in disaster recovery planning; write technical support documentation; provide occasional travel support including high-risk travel.
Seniority
Senior, hands-on IC
