Customer Success Manager
Core
Supporting the implementation, usage, retention, and expansion of Wiley's digital learning solutions for faculty and institutions.
Role type
Customer Success Specialist
Builds
Digital learning platforms and course integration services
Domain
Education technology / Publishing
Deliverable
product features
Required skills
Digital learning product awareness, data analysis, CRM proficiency (Salesforce), structured sales process adherence, LMS/LTI integration support
Preferred skills
Customer success strategy, training delivery, pilot program coordination
Technologies
Salesforce, LMS, LTI
Responsibilities
Support faculty in implementing and integrating digital solutions; Monitor course usage and trends; Collaborate on account status and retention strategies; Conduct re-training sessions; Provide basic integration support for LMS/LTI; Maintain account and adoption data in Salesforce.
Seniority
Junior, individual contributor