Senior User Experience Researcher
Core
Lead end-to-end research initiatives to shape and optimize the digital banking experience by uncovering customer insights and driving product decisions.
Role type
Senior User Experience Researcher (Quantitative & Mixed-Methods)
Builds
Digital banking products and services
Domain
Financial Services / Banking
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
quantitative research, mixed-methods research, behavioral analysis, causal inference, experimental design, data analysis, user behavior analysis, research program management, stakeholder communication, hypothesis formulation
Preferred skills
UX design, design thinking, transdisciplinary thinking, creative thinking, emotional agility, data-driven decision making
Technologies
lab studies, field visits, ethnography, surveys, benchmark studies, server logs, online experiments
Responsibilities
Define and execute comprehensive research plans; identify and apply best quantitative and qualitative methods; collect and analyze user behavior data; develop budgets and timelines for research projects; present findings and conclude on action plans; advocate research findings to diverse audiences
Seniority
Senior, hands-on IC
