Staff Researcher - Mixed Methods
Core
Lead mixed-methods customer research across EMEA (focus Germany) to generate strategic insights improving customer experiences and guiding product/business decisions.
Role type
Staff Experience Researcher (Mixed Methods)
Builds
Strategic narratives and insights for product roadmaps and go-to-market decisions in EMEA markets.
Domain
Fintech / Payments / EMEA Markets
Deliverable
dashboards & analysis
Required skills
Mixed-methods research design, qualitative research (interviews, focus groups, ethnography, diary studies), quantitative analysis (surveys, statistical interpretation), stakeholder management, strategic insight synthesis, project leadership
Preferred skills
German language proficiency (professional level), financial services/fintech domain knowledge, vendor/agency management, research operations expertise, presentation to VP-level stakeholders
Technologies
Qualtrics, dScout, Deceiver, UserTesting
Responsibilities
Design and lead end-to-end customer research programs (concept testing, journey exploration, competitive analysis); Conduct and manage qualitative research in English and/or German; Synthesize insights from multiple data sources into strategic narratives; Partner with product and regional leadership to prioritize high-impact research; Elevate mixed-methods research standards and frameworks
Seniority
Staff, hands-on IC with strategic influence
