Part-Time Customer Service - Patient Registration Representative
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care by registering patients and gathering information.
Role type
Part-time customer service representative (patient registration)
Builds
Patient registration workflow and timely access to care
Domain
Healthcare / Patient Access
Deliverable
physical/clinical work
Required skills
Customer service, communication, multitasking, attention to detail, composure, professionalism
Preferred skills
Patient access, medical registration, insurance verification, front desk experience
Technologies
Multiple computer systems
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates, collaborate with nurses, physicians, and care teams
Seniority
Entry-level, part-time