Patient Access Customer Service Representative
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care by managing registration, insurance verification, and data entry.
Role type
Patient Access Customer Service Representative
Builds
Patient registration workflows and timely access to care
Domain
Healthcare / Patient Access
Deliverable
physical/clinical work
Required skills
Customer service, communication, multitasking, attention to detail, composure, professionalism
Preferred skills
Patient access, medical registration, insurance verification, front desk experience
Technologies
Multiple computer systems
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level, trainable