Customer Service Representative - Part Time As Needed Patient Registration
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care by managing registration, insurance verification, and data entry.
Role type
Healthcare Customer Service Representative (Patient Registration)
Builds
Patient registration workflows and revenue cycle intake processes
Domain
Healthcare / Patient Access
Required skills
Exceptional customer service, communication, interpersonal skills, composure, professionalism, multitasking, prioritization, attention to detail
Preferred skills
Patient access, medical registration, insurance verification, front desk experience
Technologies
Multiple computer systems (patient registration systems)
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level / Individual Contributor