Patient Access Representative
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care through registration and insurance verification.
Role type
Patient Access Representative (Healthcare Customer Service)
Builds
Patient registration workflows and insurance verification processes for Dell Children's Medical Center
Domain
Healthcare / Hospital Operations
Required skills
Customer service, communication, multitasking, attention to detail, insurance plan navigation, data entry, cost estimation
Responsibilities
Register patients efficiently across multiple computer systems, answer phones and gather accurate patient information, navigate diverse insurance plans and coverage details, collect co-pays and provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow, build trust with patients during critical moments
Seniority
Entry-level, trainable