Patient Service Representative
Core
First point of contact for patients, managing intake, scheduling, registration, and billing coordination to ensure superior patient experience.
Role type
Patient Service Representative (Front Desk/Administrative)
Builds
Patient intake workflows, appointment schedules, and billing records
Domain
Healthcare / Neurology & Neuro-Ophthalmology
Required skills
Patient intake management, Appointment scheduling, Insurance verification, Data entry, Payment processing, EMR documentation, Regulatory form completion, Financial assistance education
Preferred skills
Billing and collections experience, EMR system proficiency, Multilingual capabilities
Technologies
Electronic Medical Records (EMR), Registration systems
Responsibilities
Greeting and checking patients in/out, Scheduling visits and procedures, Registering patients and updating demographic data, Verifying insurance and obtaining prior authorizations, Processing patient payments, Documenting interactions in EMR
Seniority
Entry-level, hands-on IC