Customer Service Representative - Part Time As Needed Patient Registration
Core
First point of contact for patients in an emergency room setting, managing check-in, data entry, and insurance verification to ensure timely access to care.
Role type
Healthcare customer service representative (patient registration)
Builds
Patient registration workflows and front-desk operations for hospital emergency rooms
Domain
Healthcare / Emergency Medicine / Patient Access
Deliverable
product features
Required skills
Customer service, data entry, insurance verification, phone handling, multitasking, attention to detail
Preferred skills
Patient access experience, medical registration, front desk experience
Technologies
Multiple computer systems (specific names not listed)
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level / Individual Contributor
