Patient Registration Representative
Core
First point of contact for patients in ER settings, ensuring fast, compassionate, and accurate access to care while managing registration and insurance verification.
Role type
Patient Registration Representative (Frontline Healthcare Customer Service)
Builds
Patient intake workflows and revenue cycle data entry for hospital emergency departments
Domain
Healthcare / Emergency Medicine / Patient Access
Deliverable
physical/clinical work
Required skills
Exceptional customer service, communication, interpersonal skills, composure in fast-paced environments, multitasking, attention to detail, navigating diverse insurance plans, data entry, collecting co-pays
Preferred skills
Experience with patient access, medical registration, insurance verification, or front desk
Technologies
Multiple computer systems (specific names not listed)
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, minimize delays in registration, build trust with anxious patients, navigate insurance plans and collect co-pays, collaborate with nurses and physicians
Seniority
Entry-level / Individual Contributor