Customer Service Representative - Part Time Patient Registration
Core
Frontline healthcare customer service role serving as the first point of contact for patients to ensure fast, compassionate, and accurate access to care.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration workflows and smooth patient flow for hospitals and health systems
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Customer service, communication, multitasking, attention to detail, composure, insurance navigation, data entry
Preferred skills
Patient access, medical registration, insurance verification, front desk experience
Technologies
Multiple computer systems (specific names not listed)
Responsibilities
Assist patients and families with the check-in process, answer phones and gather patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level / Individual Contributor
