Senior Client Service Analyst
Core
Analyze customer data and provide insights to drive accountability, performance, and retention for healthcare providers using revenue cycle management services.
Role type
Senior Client Service Analyst (Customer Success)
Builds
Client success outcomes, performance improvements, and retention strategies for healthcare revenue cycle management services.
Domain
Healthcare / Revenue Cycle Management (RCM)
Deliverable
client delivery
Required skills
Data analysis, Excel, KPI tracking, Revenue Cycle Management (RCM) expertise, client relationship management, survey design and feedback analysis
Preferred skills
Experience in sales or consulting, understanding of accounts receivable workflows, knowledge of coding and practice management services
Technologies
Excel
Responsibilities
Monitor customer accounts and ensure success with R1 services; Analyze customer data and provide insights to client executive management; Communicate regularly with customers regarding KPI performance updates; Provide training and guidance to customers on revenue cycle management services; Collaborate with Customer Success Managers to define partnership goals and key metrics; Conduct customer surveys to identify areas for improvement; Suggest and manage implementation of client improvement opportunities for efficient accounts receivable workflows.
Seniority
Senior, hands-on IC
