Senior Associate, Customer Success - Healthcare Analytics
Core
Drive product adoption and measurable outcomes for healthcare and life sciences clients by managing the customer lifecycle and translating feedback into product improvements.
Role type
Senior Associate, Customer Success (Healthcare Analytics)
Builds
Data solutions for healthcare providers, life sciences companies, and pharmacies
Domain
Healthcare supply chain, life sciences data, and commercial analytics
Deliverable
product features
Required skills
SQL, Python, healthcare data analytics, project management, stakeholder management, technical concept translation
Preferred skills
Experience with commercial Life Sciences data products (claims, EHR, provider reference data), biopharma commercial and RWD use cases, familiarity with Snowflake and Data Bricks
Technologies
HubSpot, Microsoft Project, JIRA, Confluence, Microsoft PowerPoint, Excel, Outlook, Snowflake, Data Bricks
Responsibilities
Serve as key point of contact for customers, support end-to-end customer lifecycle engagements, translate customer feedback into actionable insights, drive continuous improvement in CS processes, collaborate across US and India time zones
Seniority
Senior, hands-on IC